Terms

These are the terms you buy and book under. They do not affect your statutory rights, which cannot be signed away.

Booking a place

A place is held when it is paid for, or when it is confirmed by reply if you have arranged it by message. Putting something in a basket does not hold a place — classes are small and they do fill up, which is why the number of places left is checked again at the moment you pay.

Kits

A contract is formed when your payment succeeds and the order is confirmed by email. Stock is checked again at that moment, and if something has sold out you are told before any money is taken.

Prices

Prices are in pounds sterling and include VAT where it applies. The price charged is the price shown when you check out. If something is listed at an obviously wrong price — a mispriced decimal point — you will be contacted and it will either be honoured or cancelled and refunded in full, rather than quietly changed.

If a class cannot go ahead

Very occasionally a class has to be cancelled or moved — illness, weather, a venue problem. If that happens you get the choice of a place on the next one or a full refund. Nothing else is owed either way.

At a class

Some crafts involve hot wax, sharp tools or resin. Anybody at a class is expected to follow the instructions given on the day, and children stay the responsibility of the adult who brought them.

Cancelling

Set out on the returns and cancelling page, which forms part of these terms, along with the delivery page.

Your rights if something is wrong

Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality, and a service must be carried out with reasonable care and skill. If they are not, you are entitled to a repair, a replacement, or a refund. Nothing on this site limits that.

Governing law

These terms are governed by the law of England and Wales.